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353 (0)1 2833777

Yourtonic is an online health and beauty store selling a premium range of vitamins, minerals and supplements. Yourtonic is the UK/Irish exclusive distributors of YourBeautyTonic, Surya Brasil Henna Hair Colouring and Cosmetic ranges, and Dudu-Osun Organic African Black Soaps.

Terms & Conditions

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Terms and Conditions

Welcome to yourtonic.com which is a registered domain name and a trading name of Yourtonic Limited. Yourtonic Limited provides access to this website and sells our products to you subject to the terms and conditions set out on this page. These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information. By using the yourtonic.com website, you signify your agreement to be bound by these conditions. If you disagree with these terms of use or any part of these terms of use, you must not use our website.

General terms and conditions

The site is owned and operated by Yourtonic Limited. If you have any queries about these terms or conditions or if you have any comments or complaints on or about our website, you can contact us at customerservices@yourtonic.com

Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.

Access to yourtonic.com

We will use our best endeavours to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not yourtonic.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".
  • to cause annoyance, inconvenience or needless anxiety .

Copyright

All rights, including copyright, in this website are owned by or licensed to Yourtonic Limited. All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Yourtonic Limited, its affiliates or its content suppliers and is protected by Irish and international copyright, authors rights and database right laws. The compilation of all content on this website is the exclusive property of Yourtonic Limited and its affiliates and is protected by Irish and international copyright and database right laws. All software used on this website is the property of Yourtonic Limited, our affiliates or our software suppliers and is protected by Irish and international copyright and authors rights laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without Yourtonic Limited’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Yourtonic Limited’s express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Yourtonic Limited’s express written consent.

License

Yourtonic Limited grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Yourtonic Limited. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Yourtonic Limited and its affiliates without the express written consent of Yourtonic Limited. You may not use any meta tags or any other "hidden text" utilising Yourtonic Limited or its affiliates' names or trademarks without the express written consent of Yourtonic Limited. Any unauthorised use terminates the permission or license granted by Yourtonic Limited.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Home page of youryonic.com as long as the link does not portray yourtonic.com, Yourtonic Limited, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any yourtonic.com, Yourtonic Limited logo or other proprietary graphic or trademark as part of the link without our express written consent.

Trademarks

Yourtonic.com and other marks indicated on our website are trademarks or registered trademarks of Yourtonic Limited, in the European Union and/or other jurisdictions. Yourtonic Limited, yourtonic.com graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Yourtonic Limited. Yourtonic Limited’s trademarks and trade dress may not be used in connection with any product or service that is not Yourtonic Limited, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits yourtonic.com and /or Yourtonic Limited. All other trademarks not owned by Yourtonic Limited that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Yourtonic Limited.

Damage to your computer

We try to ensure that this site is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer (including software). It is your responsibility to ensure that the right equipment and software is available to use the website. Except in case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment or software as a result of using this website.

The purchase of goods from our site

  • The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods. Our acceptance of your order brings into existence a legally binding contract between us.

  • Accuracy of content

We have taken care in the preparation of the content of this website to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

  • Availability of goods

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock or will not be readily available from suppliers within 7 working days of your order, we will contact you by email or phone (if you have given us the details). We will make every effort to obtain an estimated delivery date based on information provided from our suppliers but please bear in mind that due to the seasonal nature of some of our product offering, we may not be able to deliver the product ordered. We will contact you with alternative suggestions and you will have the option either to wait until the item is available from stock, adjust your order to a suggested alternative or to cancel your order.

  • Ordering errors

You are able to correct errors on your order up to the point on which click “submit” during the ordering process.

  • Price

The prices payable for goods that you order are set out in our website. All prices are inclusive of VAT at the current rates in your country and are correct at the time of entering information.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the prices stated in the email and will state the period for which the offer or price remains valid.

Payment terms

Orders are paid for by credit card services provided by Stripe or Paypal. Acceptance of payment for an order may be subject to rules and regulations set forth by Stripe or Paypal and we encourage you to review those regulations on their sites. We will accept payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not provide the correct payment details. If it is not possible to obtain full payment for the goods from you then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

Post and Packaging Charges

Full details are set out on the Shipping Information page on this website

Offers

Yourtonic Limited reserves the right to remove any offer from the website without prior notice.

Customs

When ordering goods from yourtonic.com, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local Customs Office for further information. Additionally, please note that when ordering from yourtonic.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by Customs authorities.

Acknowledgement and acceptance of your order

You will need to provide us with your email address and we will notify you by email as soon as possible to confirm receipt of your order. An acceptance of your order will take place on despatch of the good(s) ordered.

Delivery

We will deliver the goods to the address you specify for delivery of your order. It is important that this address is accurate. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods as quickly as possible but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Risk and ownership

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. The risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

Cancellation rights

  • You may have the legal right to cancel your order within a specified period of receipt of your goods. You may not need to give us any reason for cancelling your contract, though any information offered will help improve our service, nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract via email at customerservices@yourtonic.com .
  • If you have received the goods before you cancel your contract, in accordance with your legal rights, then you must send the goods back to our contact address (email us first at customerservices@yourtonic.com ) at your own cost and risk.
  • Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition that they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
  • You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

Cancellation by us

  • We reserve the right to cancel the contract between us if:
    • If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
    • we have insufficient stock to deliver the goods you have ordered;
    • we do not deliver to your area;
    • or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers

Liability

  • If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us by email at customerservices@yourtonic.com within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you so notify us under this condition, our only obligation will be, at your option:
    • Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
    • You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
    • Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
    • to make good any shortage or non-delivery;
    • to replace or repair any goods that are damaged or defective;
    • or to refund to you the amount paid by you for the goods in question in whatever way we choose.

Health and Safety

Certain products in our offering have properties that make them potentially unsafe if misused. You must, upon receipt of any product from our offering, read carefully any safety warnings and follow clearly any guidelines on how to use the product. If you are in any doubt about the use of the product, the meaning of any warnings, or whether your intended use of the product is safe, we urge you to contact the manufacturer for clarification prior to use. Yourtonic Limited will not be held responsible for any negligent use or misuse of products purchased from our website. Nothing in these guidelines should be thought to supersede, or to alter, or to take precedence over manufacturers' instructions. If no instructions are issued and you have a query about how to use the product you are purchasing, we request that you consult the manufacturer. Also, we urge you to read Important Medical Advice on this website.

Medical Information

You are strongly advised to read the section marked Important Medical Advice on this website

Children

Yourtonic.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use yourtonic.com only with the involvement of a parent or guardian.

Notices

Unless otherwise expressed stated in these terms and conditions, all notices from you to us must be by email (customerservices@yourtonic.com) and all notices from us to you will be displayed on our website from to time.

Electronic communications

When you visit yourtonic.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Changes to legal notices

We reserve the right to make changes to our website, policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver & Invalidity

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. If any part of these terms and conditions is unenforceable (including any provisions in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy and Cookies

You acknowledge and agree to be bound by the terms of our Privacy and Cookies policy displayed elsewhere on this website.

Third Party Rights

Nothing in this Agreement is intended to nor shall confer any rights on a third party.

Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of our web site, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person .

Governing Law

This agreement shall be governed by and construed in accordance with the law of the Republic of Ireland. This agreement shall not be governed by the United Nations Convention on contracts for the International Sale of Goods, the application of which is hereby expressly excluded.